Archive for October, 2008

Credit Crunch in the Supermarkets.

Shopping for frozen food?

So – what’s the real difference between Tesco and Iceland?

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Iceland don’t do cashback………

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21 days to go

Getting excited now… 3 weeks time, Amway Arena, Orlando.

Concert Tickets (front row!) – check. Flights – booked. Hotel (we believe it’s the same one that TT has reserved a floor in) – booked. Silly wig to be worn by wife (and you can see the same wigs about 17 seconds into the video) – packed.

Canon Club VIP reception & meal before concert – YES !

I’m getting REALLY excited……

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Heavenly thoughts

Last night as I lay sleeping
I died or so it seemed,
I went then up to heaven
But only in my dream

Up there St. Peter met me
Standing at the pearly gates,
He said “I must check your record
Please stand here and wait.”

He turned and said “Your record
Is covered with terrible flaws,
On earth I see you rallied
For every losing cause,”

I see that you drank alcohol
And smoked tobacco too,
Fact is, you’ve done everything
A good person should never do.

We can’t have people like you up here
Your life was full of sin,
Then he read the last of my record
Took my hand and said “Come in.”

He led me up to the big boss and said
“Take him in and treat him well,”
He used to run a caravan park.
He’s done his time in hell”.

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FUBAR !

A nice easy afternoon, yesterday. All arrivals were checked in by 3.00 and all was well.

Then, at 5.00, an arrival turned up. Unexpectedly. On Friday 3rd.

I checked my details. I had 2 bookings for this arrival, a “midweek break” (Mon-Fri 6th – 10th) and a “weekend break” (Fri-Mon 10th – 13th). I’d better point out that there are some web-sites in the UK that don’t sell accommodation on a nightly basis, but instead they package it into short breaks and weeks – and we deal with two of these websites.

Despite the customer having booked what amounted to 6th-13th October, she thought she’d booked 3rd to 10th October.

I found her a local hotel for the 3rd, I’ve got a room on the 4th, we need to find her a room for the 5th, then she’s with us 6th to 10th. I wasn’t at all sure who was at fault – so I suggested that we “went halves” – so I paid for the night of the 3rd, but she’s paying for the night of the 5th.

When she gets back on the 6th I’ll put a bottle of wine in the room, and I’ll give her a voucher for a couple of complimentary nights, so hopefully everyone will be happy – but my heart was beating double speed.

I just hope that I’ve been fair – I don’t believe in giving a complaining customer everything they want just to keep them quiet – but I felt guilty and the lady was very nice, despite having a 10 minute drive to the local hotel and being in a bit of a rush.

I guess I’ll know tonight how happy she is – I’ve stayed at the local hotel before, and you can be lucky and get a refurbished room, or unlucky and get a scruffy one. I phoned their front desk and explained the situation, so hopefully all will be well.

By the way – if you don’t understand the title – it’s 1940’s slang for ” F*****ed Up Beyond All Recognition” !

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35 days – and counting

Guess who’s back touring?

I’m beginning to get excited – 35 days today, Amway Arena, Orlando.

Front row tickets!

It should be even better than brilliant!

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